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Frequently Asked Questions

 

  • Can I make online purchases?

    You can purchase any of our products on www.goosecouture.com or order by mail via our catalog.

  • How can I check the status of my order online?

    You can check the status of your order using your email address and order number.  You can click here or go to the order status link.

  • What are my payment options?

    Visa, Mastercard, AMEX. Payment made in U.S. Dollars.

     

  • What are the shipping costs?


    Cost is determined by order total and how fast you want it to get there.

  • What is the return policy?

    Send the package via UPS or insured U.S. Postal Service to the address indicated on your packing slip. Shipping and Handling charges are not refundable. Please allow 25 days from the day you ship the return for your account to be credited.

  • How do I obtain a product catalog?

    To obtain a current Goose Couture catalog, just click on the “Catalog Request” option on any page within the Goose Couture website.

  • What is your Domestic shipping policy? 

    Goose Couture’s Select 7-10 Day Service program delivers your regular priced order throughout the United States in 7-10 working days or less at ground rates. Additional charges apply for expedited service. 

  • What is your International shipping policy?

    Shipments outside the U.S. are subject to extra shipping and handling charges and fees. Duties and value-added taxes may be required and are the responsibility of the customer.

  • I currently receive emails from Goose Couture. What will you do with my email address?

    The information we collect to occasionally notify you via e-mail about Goose Couture latest fashion, trends, sales and other announcements or changes to our web site. Goose Couture does not sell, trade or rent your personal information to other organizations.

  • What if I no longer wish to receive emails from Goose Couture?

    Click on ‘unsubscribe’ at the bottom of the next email you receive or e-mail us at admin@GooseCouture.com with Unsubscribe in the subject of your e-mail.

  • How can I be a vendor or distributor of Goose Couture products?

    Contact us via email at info@goosecouture.com

 

 

 

 

 

 

 

 

 

 

 

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